Dr Groves is the Clinical Director of both the South Dartmoor & Totnes and South Hams Primary Care Networks (PCN's).
She enjoys facilitating the good work that goes on within the various teams. She encourages ideas and implementation of those ideas through team effort. She is here to listen and take an overview. She looks to the future and plans for our network to be successful and sustainable in the long-term. Her vision is that built from the network members and includes maintaining a strong market town, individual ethos of our practices while providing mutual support as we strive to provide the highest quality of care for all our residents.
Jamila works full-time; as a Clinical Director of Community Services for Torbay Hospital and as a patient facing GP in Totnes in addition to her role as Network Director for the two PCN's.
Neil is the Operations Manager for both the South Dartmoor & Totnes and South Hams Primary Care Networks (PCN’s). He links in with commissioners and NHS England with regards to all financial aspects of the PCN contracts. He is the primary link with other PCN’s in South Devon and represents both PCN’s on the Southern Primary Care Collaborative Board. He has responsibility for understanding and, in conjunction with the PCN management team, implementing the specifics of the PCN contract. He is the primary point of contact for General Practitioners (GP’s) Practice Representatives and Practice Managers.
Neil has worked extensively in general practice and primary care networks in management roles, He has previously worked as practice manager and PCN strategic manager across practices in Cornwall and in Plymouth. He has also worked for NEW Devon Commissioning Group supporting service development and improvement. During this time he has also worked in turnaround roles supporting general practice with resilience and sustainability challenges. He is trained to deliver Productive General Practice quality improvement techniques. His claim to fame came in 2018 when he was voted NAPC Manager at Scale for his work in with East Cornwall Primary Care Home!
Sophie works closely with the Clinical Director, Deputy Clinical Director, Operations Manager and Network Surgeries to assist with the recruitment an ongoing Human Resources support of all Network Employees. She works across both South Dartmoor & Totnes and South Hams PCN’s in this role. She liaises directly with the member practices and Clinical Leads to ensure ongoing training and development is in place. As well as working for the Primary Care Network Sophie is also the Operations Manager at Leatside Surgery in Totnes.
Christina works closely with the management team to provide their administrative support and also to support our Primary Care Network (PCN) employees and the wider team of GP representatives, clinical leads and our finance lead. She works across both South Dartmoor & Totnes and South Hams PCN’s in this role. She also has close links with our Torbay and South Devon NHS Foundation Trust (TSDFT), Livewell and Devon County Council (DCC) colleagues who provide community provision across the area along with our local voluntary services and agencies.
Graham is the PCN Finance and Account Officer for both the South Hams and South Dartmoor & Totnes Primary Care Networks. Graham is also the practice manager at Buckfastleigh Medical Centre.
Hazel is our South Hams PCN Care Co-Ordinator. This role is an evolving role and at present she is involved with supporting GP practices with projects to enhance care in the community and supporting Residential Homes. Hazel’s background within the NHS has been providing vital administrative support to the Community Nurses, Community Therapy Teams and Intermediate Care Team. Hazel is always happy to help out in any way she can and tries to look for innovative ways to do things.
Mark is our South Hams PCN First Contact Practitioner (FCP) Physiotherapist. Mark has been working as a Physio in the NHS for 20 years. Since completing Junior Rotations in Southampton, he has spent the last 17 years working in South Devon and has covered most of the community hospitals and physiotherapy outpatient's clinics in the region. He has worked in Pain Clinic, Rheumatology, Shoulder Clinic, Lower Limb Rehab, Specialist Spinal clinic and even done a stint as a Therapy Manager along the way. Mark has a master's qualification in Injection Therapy and a keen interest in sports injuries following a degree in Sports Science and work in the fitness industry before becoming a Physiotherapist.
Mark is delighted to be now working with local GP's and supporting them with the day to day demands on primary care in this new, First Contact Practitioner role. This role is designed to improve access for patients to expert musculoskeletal assessment and treatment. Seeing patients at the first point of contact, can make a real difference to people's lives by making clear, early diagnosis and initiating essential first line management whilst linking in with community Physio and other partners where necessary. He is passionate about supporting the health and happiness of people in his local community and very keen to help them to remain as fit and active as possible, living lives to the full.
Lorna is one of our two South Hams PCN Paramedics. She has been a Paramedic for 15 years, working in London for most of her career and then Scotland for the last 3 years until August 2021 when she moved to Devon. She has also done some voluntary medical work in Kenya and Madagascar over the years.
Lorna is studying for her master’s in advanced clinical practice (ACP) and is an experienced Paramedic using her assessment and diagnostic skills to deliver good patient care, working in collaboration with other members of the team.
Paramedics are very experienced in dealing with acutely unwell patients and making decisions about their care.
She undertakes same day/urgent clinics and home visits for patients that need to be seen that day as their illness or injury can’t wait for a routine appointment. She always has the support of a Doctor and will be able to see and treat an individual or refer onwards to Hospital or another healthcare service as necessary.
Claire-Louise is one of our two South Hams PCN Paramedics. Claire-Louise provides duty list assistance for patients presenting with urgent on the day problems. With the support of the duty teams they are assessing patients, treating and referring to ongoing services. They are also working towards the ACP (Advanced Care Practitioner) MSc qualification, which will enable them to add that extra skill set to the duty team and the patients they serve.
Lisa is our South Hams PCN Pharmacy Technician. Pharmacy Technicians play an important role within the PCN team, complimenting clinical pharmacists, community pharmacists and other members of the PCN multi-disciplinary team. Whilst Lisa will not prescribe or make clinical decisions, she works under supervision to ensure the effective and efficient use of medicines. Lisa’s core responsibilities will cover clinical, technical, and administrative roles.